Terms and Conditions


These Terms and Conditions apply to all products and services offered by Print & More Australia, including its affiliates, employees, and authorised representatives.

1. Our Commitment to You

At Print & More Australia, we aim to provide exceptional service and high-quality outcomes for every client. Please read the following terms carefully to help us ensure your order runs smoothly, from design through to delivery.

2. Definitions

  • Client: Refers to the individual or organisation placing an order or using our services, including its representatives, employees, or website users.
  • Company: Refers to Print & More Australia (trading as Gambit Pty Ltd) and its related entities.

3. Order Refusal Rights

We reserve the right to reject orders that conflict with our ethical standards. We will not accept material that promotes hate, violence, discrimination, or any harmful conduct. We encourage creativity but expect content to align with responsible, respectful communication. If you are unsure about the nature of your content, our team is happy to discuss and clarify its acceptability.

4. Business Hours & Order Cut-offs

Our operational hours are Monday to Friday, from 7:30 AM to 4:00 PM AEST, excluding weekends and public holidays. All processing and production timelines are based on business days.

  • Daily Order Cut-off: 10:00 AM AEST. Orders received after this time will be processed on the next business day.
  • Same-Day Production: Written artwork approval must be received within 1 hour of the proof being sent.
  • Next Business Day & 2-Day Orders: Written artwork approval must be received within 2 hours of the proof being sent.

Note: Production timelines do not include delivery timeframes. If we are unable to meet your requested deadline, we reserve the right to cancel the order and will contact you promptly.

5. Turnaround Timeframes

While we strive to meet all deadlines, unforeseen issues such as equipment faults, courier delays, or third-party supplier issues may affect delivery. In such cases, Print & More Australia will promptly notify clients and explore alternative solutions where possible.

6. Payment Policy

Placing an order confirms your agreement to our payment conditions:

  • Non-Account Clients: A 50% deposit is required for all printing services. Full payment is required upfront for artwork and design services.
  • Final Payment: Must be cleared and received prior to order dispatch or collection.
  • Credit Accounts: Available to approved corporate clients only. Overdue invoices will incur a 15% late fee plus any applicable debt collection expenses.
  • Retention of Title: All goods remain the absolute property of Print & More Australia until paid for in full.

7. Discount Eligibility

Discounts for 7-Business-Day turnarounds, reseller programs, and Not-for-Profit (NFP) organisations cannot be combined. This ensures fair and equitable pricing across all customer groups.

8. Artwork Requirements & Proof Approval

All artwork must be submitted in a press-ready format according to our exact specifications. Files that do not meet these standards may require a re-quotation and can impact your production turnaround time.

  • Proof Approval: We provide digital proofs for client review. Any changes requested after formal approval may delay production and incur additional charges.
  • Client Error: Print & More Australia is not liable for mistakes stemming from inaccurate, incomplete, or poorly formatted client instructions.

9. Colour Reproduction Disclaimer

Printing is executed using standard CMYK full-colour processes. Exact colour matching is not guaranteed unless specifically requested and may not be achievable on all product substrates. Additional fees apply for Pantone (PMS) colour matching, where available.

10. Product Suitability & Liability

It is the client’s sole responsibility to ensure the product ordered is fit for its intended purpose. Our liability is strictly limited to a reprint or a refund for verified workmanship or material defects. We are not liable for any indirect, incidental, or consequential damages.

11. Content Rights and Usage

Clients must hold the legal rights, licenses, or permissions for all submitted content, including fonts, logos, images, and text. Print & More Australia accepts no responsibility or liability for legal disputes resulting from the unauthorised use of copyrighted or trademarked content.

12. Delivery & Pickup

We offer local and nationwide shipping options. While we guarantee that orders are dispatched on time to third-party carriers, we are not responsible for transit delays caused by those carriers.

  • Special Delivery Requirements: Must be clearly communicated at the time of ordering. Additional costs may apply for missed instructions or redelivery fees.
  • Order Pickup: Clients will be notified as soon as orders are ready for collection. Unclaimed orders will be recycled, donated, or disposed of after 14 days from notification. Original payments remain strictly non-refundable.

13. Price Changes & Corrections

All pricing is subject to change without notice. We reserve the right to adjust, modify, or discontinue products and services at any time. We also reserve the right to correct any pricing or service errors without prior liability.

14. Order Cancellation, Returns & Exchanges

  • Cancellations: Approved cancellations are subject to a $55 administration fee. If production preparation has begun, a minimum charge of 25% of the total order value applies. Orders cannot be cancelled once the physical printing process has commenced.
  • Faulty or Incorrect Orders: Any defects or order discrepancies must be reported immediately upon delivery. If the fault is confirmed to be ours, we will reprint or replace the item within 7 business days. We do not accept returns or offer refunds for customer-generated errors, change of mind, or standard wear and tear.

15. Client-Supplied Garments for Printing

We accept client-supplied garments for custom printing under the following strict conditions:

  • Approval Required: All garments must be physically inspected and approved by our production team before printing.
  • At Client’s Risk: Print & More Australia is not liable for print adhesion or quality issues related to unknown garment composition, fabric treatments, or manufacturing defects. Results may vary based on the material.
  • Preparation: Garments should be freshly pre-washed and ironed (strictly no fabric softener) before submission to ensure optimal print adhesion.
  • Misprints: In the rare event of a machine or production misprint, Print & More Australia will either:
  1. Print on a replacement client-supplied garment at no extra charge (if provided by the client), or
  2. Refund the specific printing cost component only.
  3. We do not provide retail garment replacement or reimbursement for client-supplied items.

16. Use of Printed Work for Promotional Purposes

We reserve the right to showcase photographs of finished printed work on our official website or social media platforms for marketing purposes, unless explicitly advised otherwise in writing at the time of ordering. Personal, confidential, or sensitive details will never be intentionally shared or highlighted.

17. Indemnity Clause

By using our services, you agree to indemnify, defend, and hold harmless Print & More Australia and its representatives from any claims, losses, damages, liabilities, or expenses resulting from your breach of these terms or your violation of any applicable laws.

18. Legal Jurisdiction

These terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these terms or our services will be resolved exclusively under the jurisdiction of the courts of NSW.

19. Amendments to Terms

We reserve the right to update these terms and conditions from time to time. Your continued use of our services following any updates implies full acceptance of the revised terms.